The following Privacy Policy apply to all services and products that may be provided by Venalith ("Venalith", "we", "us", "our") such as the website, our video games and support requests. Venalith is committed to protecting and respecting your privacy when you use our services and products.
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By accessing or using any of our services or products, you acknowledge that you have read this Privacy Policy.

We may make changes to this Privacy Policy in the future, which will be posted on this page. You should check this page from time to time to ensure that you are aware of any changes. All trademarks mentioned in this Privacy Policy are the property of their respective owners.
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This Privacy Policy will explain:

  • Data we collect on our website
  • Data we collect in our games
  • How to modify or delete your data

 

1 — Data we collect on our website

The Venalith website is based solely on the technologies developed by the host ManaKeep. Therefore, when you access our website, we never collect your information but it is transmitted directly and stored ONLY by ManaKeep, to whom we then have access to some of this information. For more information, please read the Privacy Policy of ManaKeep.
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The host of this website gives us access to statistical data such as:
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  • Data for statistical purposes such as the number of visits, views on our pages, your technical information ( type of device, browser and OS), simple geographical data (ONLY your country of connection) and the interactions that you can do with our different posts

Services provided on the platform on which you play our videos games may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you consult them. They govern the use of personal information that you submit or that is collected by cookies and other tracking technologies when using these services. We accept no responsibility for the privacy practices of these third party services and you use these services at your own risk.

We will NEVER sell your data to anyone. We will NEVER share them with unauthorized third parties without your consent.

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2 — Data we collect in our games

When you play our video games, we collect certain game data and statistics such as:
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  • In offline mode:
    • Your game data such as your saves if cloud save is enabled and allowed
    • Statistical data such as the number of players, your number of hours of play and the trophies you collect (and other game stats depending on your game platform)

  • In online mode:
    • All statistics and data collected in offline mode
    • In order to allow you to connect and play online, we use Epic Online Services. You can consult their Privacy Policy. This service collects in particular:
      • Statistical data about our game pages on the Epic Games Store
      • Your game data relating to multiplayer (lobbies, matchmaking), your progress (Stats, achievements, leaderboards, Player Data Storage) and operations (Anti-Cheat, Sanctions, Player reports and Title Storage)
      • Your login data
      • Various statistical data related to the number of players, game sessions and your continent and country of connection

We NEVER have access to your login data when you play multiplayer in our games.
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When you make a support request, we collect:
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  • First name, last name and/or nickname that you indicate
  • E-mail address you provide
  • tSubject of your request
  • Information you provide in the content of your request
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We may possibly use the public data linked to your e-mail address to process your support requests in the best possible way.
 
During support requests, we may request the following additional information from you:
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  • Screenshots of the problem
  • Diagnostic files of your computer
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When you make a transaction on our website, we have access to the personal information you give us, such as:
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  • Full name
  • E-mail address
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We NEVER have access to your payment information, it is the intermediary payment platforms specified during your purchase that are responsible for your payment information. We encourage you to read their Terms of Use and Privacy Policy to find out what happens to your information.

Your personal information will only be used for the specific purposes mentioned above.
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Here is the way your data will be kept by us:
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  • Statistical data can be used until the data provider deletes it. If data is stored by us, it will be automatically deleted after one month
  • The data you provide us with in a support request will be automatically deleted when your support request is successfully processed
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The collection of all this data is applied to improve all our services in the best possible way. All these data will be only and strictly accessible by the persons in charge of the support and statistics of our services.

 

3 — How to modify or delete your data

You will keep a right of control over your information. You may access it, rectify it, request its modification and deletion and exercise your right to limit the processing. You may exercise these rights at any time. To do so, you can contact us via the support e-mail address support@venalith.com and ONLY via this e-mail address.
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Your request will be processed as soon as possible by our data protection officer within a maximum period of one month after the start of your request.
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Last modified: Monday, September 4, 2023